IT & Infrastructure
Your office manager became the IT department. They're capable, willing, and now responsible for something nobody scoped.
The problem
Why this keeps happening.
Most mid-sized companies don't have bad IT. They have unowned IT — a mix of an outside provider, a few internal favors, and whatever the last person set up.
The gaps show up in predictable places: identity and access, backups nobody has restored from, network equipment past end-of-life, and a managed services contract nobody has read since it was signed.
You don't need a bigger IT department. You need someone who can see the whole picture and hold the pieces accountable.
What we do
Capabilities.
- Full infrastructure and asset inventory, including shadow IT
- Identity and access management design (SSO, MFA, least privilege)
- Endpoint management, patching, and device lifecycle policy
- Network, wireless, and connectivity design and refresh planning
- Cloud migration planning and cost review across Microsoft 365, Google, and AWS or Azure
- Backup and disaster recovery design, plus restore testing that actually runs
- Managed service provider selection, contract review, and performance oversight
- Help desk process, ticketing, and escalation design
- IT budget construction and multi-year refresh planning
- Documentation: network diagrams, runbooks, and vendor registry
Outcomes
What you end up with.
A known environment
An inventory of every system, account, and contract — so decisions stop being guesses.
Recoverable, not just backed up
Backups tested by restoring them, with documented recovery time and recovery point objectives.
An accountable provider
Your MSP measured against a service agreement you understand, reviewed quarterly by someone technical.
Signs you need this.
- Your one IT person just quit
- Nobody can produce a current list of systems and accounts
- A backup has never been restored as a test
- Your MSP contract auto-renews and nobody reviews performance
- Equipment or operating systems are past end-of-support
Related
Often paired with.
Start with an assessment.
Two to four weeks, fixed fee. You end up with a current-state picture, a risk register, and a prioritized roadmap — whether or not you work with us after that.
Book a Technology Assessment